Ninjuko-N690 (Black Gator Grip)

We accept return items. 

You may return the unused item in its original packaging within 14 days.  The buyers will prepay shipping and handling back to us.  Refunds will be issued by the same form of payment we received.

Please contact us before sending back any items. Please note that we may request you to email and provide the damaged or defective merchandise photos.  

 

From 1 July 2021, the VAT rules on cross-border business-to-consumer (B2C) e-commerce activities will change. ... The VAT exemption at the importation of small consignments of a value up to EUR 22 will be removed. This means all goods imported in the EU will now be subject to VAT.

"We can sell and ship our products worldwide, including  USA, Canada, Western Europe.  The courier we are using will be DHL Express.

Special note:

• The customer is responsible for all fees and taxes - we charge only for our shipping costs.
• Customer is responsible for knowing their laws and assumes all risk for the value of the package as well as our shipping costs, should it be confiscated at customs.
• If the package is found to be undeliverable, the customer is responsible for the return shipping cost.
• The customer must pay all return and replacement shipping costs.

Thank you for supporting Work Tuff Gear! We warranty each Work Tuff Gear knife against defects in material and workmanship for six months after purchase. We will repair or replace it with a new Work Tuff Gear knife (shipping fees and associated costs not included).  Of course, Work Tuff Gear does not warranty its products against normal wear or misuse. Work Tuff Gear knives are not intended to be used as hammers, chisels, pry bars, or screwdrivers. Although we thoroughly test our knives, our warranty does not cover damage due to impacts with rocks, bricks, metals, or other high-hardness objects.  If your knife was damaged due to misuse, our repair department can analyze and repair it for a reasonable fee (shipping fees and associated costs not included).  The warranty does not cover normal wear and tear, resharpening, reprofiling, damage caused by misuse, lack of regular maintenance, or disassembly.  Remember, anything can break or fail if subject to sufficient abuse. So please do not misuse this product.

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To claim the warranty, please send us proof of your purchase order from our site or authorized dealers.

 

Email: sales@worktuffgear.com